Welcome To Our Warranty Page
Populo Bikes warrants that all new Populo electric bicycles and main components therein sold by an authorized Populo Bikes retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for all electrical components for a period of two (2) years from the date of original retail purchase. There is also a limited lifetime warranty on the frame.
This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Populo Bikes is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchase the vehicle from. The warranty is limited to the terms listed below:
Frame, Suspension, Motor: 1 year for parts. 3 months for labor Controller, Charger: 1 year for parts Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General vehicle: The vehicle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. Always follow care and preventive maintenance procedures Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
（1） Failure to follow all directions or recommendations listed in this booklet
（2） Cycling collision, accident or vehicle damage caused by careless parking or storage.
（3） Acts in violation of laws and regulations.
（4） Never performed service or maintenance on components
（5） DIY repairs on electronic components.
（6） Use the vehicle in off-road terrain, mud, snow, water, sand, gravel and water puddles.
（7） If vehicle is used as rental unit or taxi
（8） Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards . （9） Rust and/or paint fading caused to heavy exposure to rain, hail, snow or sunlight
（10）Overloading beyond recommended capacity .
（11）Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
（12）If vehicle is used but not limited to stunts, jumping from ramps, stairs or elevated surfaces.
（13）If vehicle is used in competitions or racing
（14）If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, wheels.（15） Use of other components not approved by the manufacturer
（16）Damages resulted from improper transportation Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums and pads etc. Other components such as tires, tubes, saddle, racks, basket may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
X-Treme offers a 90-day limited manufacturers warranty on all bicycles and accessories on all models that are purchased from an authorized dealer and up to 180 days on certain listed models. Original purchase receipt required.
X-Treme will NOT offer any warranty on any products purchased from second hand sellers, non authorized Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme.
Selected 90 day warranty models include:
Electric Bicycle's XB-504 - Cabo Cruiser - Alpine Trails - Sierra Trails - South - Clearwater
Selected 6 Month (180 days) Warranty models include:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu - City Express - Kona - Hanalei - Baja - Rubicon - Sedona
Selected 12 Month (ONE Year) Warranty models include:
Summit 36V - Summit 48V
Selected Limited Lifetime Warranty On Frame:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu - Kona - Hanalei - Baja - Rubicon - Sedona - Summit 36V - Summit 48V
The warranty starts the day the bicycle is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu - City Express - Kona - Hanalei - Baja - Rubicon - Sedona - Summit 36V - Summit 48V
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only at http://support.x-tremescooters.com/. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.
Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme's discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
Freight Shipping Note: The trucking company will contact you by phone to schedule your appointment for delivery (or pick up at terminal). For Business and Residential Delivery, the item will be delivered to the end of your loading dock/driveway and will not be moved into your business, home or garage. You must be present to accept delivery. Missed delivery appointments are subject to charges for additional delivery attempt. Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the end user of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
All GigaByke product purchases come with a 1 Year Manufacturer’s Warranty. The warranty covers the cost of any replacement parts and the shipping costs of those parts. Your warranty is valid for any faulty parts within 1 Year of your date of purchase for the original owner of the product. To submit a warranty claim, please email us at firstname.lastname@example.org or call us at 1-714-242-4515. Be sure to have your original proof-of-purchase (receipt), your serial number and pictures of the damage ready to be emailed to GigaByke.
- Warranty does not cover or reimburse any outside labor charges
- Warranty does not cover any towing or shipping charges to and from for any reason including but not limited to repair, return or exchanges
- Defective warranty part(s) are required to be returned for exchange or for new replacement part(s).
- The product(s) is customized in any way other than manual.
- The product(s) is damaged due to natural causes.
- The product(s) is damaged due to an accident.
- The product(s) is vandalized or stolen.
- The product(s) does not get proper or periodic maintenance.
- The product(s) is used in a manner which it was not intended for.
- The product(s) is modified