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Returns and Exchange Policy


Here at Brandon's E-Bikes we are an authorized dealer for multiple brands and each brand has their own policies. Please refer to that brand's return policy listed at end of this page. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer must pay a return shipping. Once the item is received, Brandon's E-Bikes will refund you the cost of the item minus a 30% restocking fee.

If the item you receive is defective or not as described, please contact us immediately!

Gift certificates and downloadable products are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the brands manufacturer unless specifically instructed to do so by Electric Bicycle USA.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brandonsebikes@gmail.com for availability and instructions on exchanging your electric bicycle as this varies depending on the manufacturer.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
Contact us to receive shipping address and instructions for returning your ebike as this varies depending on the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in addition to a 30% restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

EMOJO

-Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.
If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 25%.
For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form). Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the RAM number when shipping back the returned unit.

XTREME

15 DAY RETURN POLICY (Satisfaction Guarantee)

If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from us via our support department help desk.
  4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

 

Populo Bikes Return Policy

OUR RETURN POLICY

Populo Bikes believes in the quality of our products and wants you to shop with confidence. You may return any item in new and unused condition within 30 days for a full refund, less shipping charges. Return shipping charges are the responsibility of the recipient, unless Populo made a shipping error. We will issue a refund using the same payment method you used originally. 

HOW TO MAKE A RETURN

Send the item to:

Populo Bikes 
ATTN: Returns, Order # (put your order number here) 
18457 Railroad St. 
City of Industry, CA 91748 
United States of America

We suggest using a trackable, insured carrier.

EXCHANGES 

In the event of an exchange request, please contact info@populo.com or call: (626) 470-6096 with your inquiry for further instructions.

FAQ ABOUT RETURNS

Q. Do I need an RMA number? 
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.

Q. My item is no longer new and unused, and I believe it has failed due to a defect. 
A. Please contact a member of our customer support team for help: info@populo.com or call: (626) 470-6096

Q. How long will it take to receive a refund? 
A. We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).

Q. Does Populo accept CODs? 
A. Sorry, Populo does not accept shipments sent COD.

Q. How will I know when you’ve received my return? 
A. Populo will notify you at the email address on file when we process your return.